Refund Policy

Our Return and Refund Policy was last updated 24 January 2023

Thank you for shopping at batinhandicrafts.com

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to BATIN

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to batinhandicrafts.com, accessible from https://batinhandicrafts.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 12 hours without giving any reason for doing so.

There are times when you have placed the order but you want to cancel it. A customer is required to cancel his order within 12 hours of the order placement. As the order may have shipped

The amount will only be refunded when you have cancelled your placed order before it is shipped

You would not be able to cancel an order once it is shipped

Cancellation requests will be accepted strictly within 12 hours of placing the order only.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: info@batinhandicrafts.com

We will reimburse you no later than 7 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

Once we receive the request, we shall send across an Email stating confirmation of the same

The product will be picked up from your doorstep, and the courier arrangements required for this will be our sole responsibility. 

Once we get the product in our warehouse, it shall be put under quality testing. 

If the product qualifies the required parameters, we shall send mail confirming the return and assuring a refund. 

You are expected to receive the refund amount credited within 7-10 business days from the date of return product received by us

We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-9596461506